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Privacy policy

EXL Service Holdings, Inc. and its subsidiaries (“Company”, “we” or “us”) worldwide, are committed to respecting your online privacy and recognizing your need for appropriate protection and management of any personally identifiable information ("PII") you share with us based on applicable data protection laws and regulations. This privacy notice describes our approach to privacy, what data we are collecting, how we are processing it, why we are collecting your personal data, processing/sharing and transfer of personal data and your rights relating to such personal data shared with us.

In this privacy notice, we would also provide information about different or higher jurisdiction-specific standards that apply in those particular locations.

If you have any questions or concerns about this privacy notice or your personal data, please contact us at Privacy@exlservice.com.

Table of contents

1. What personal data we collect and how; why we collect this information.

2. Lawful basis for processing personal data.

3. Security.

4. Third Party Links.

5. To whom we share your information with.

6. International and group company transfers of personal data.

7. Data storage and retention.

8. Data Subject rights:

Residents of Europe/UK

Residents of Australia

Residents of Philippines

Residents of South Africa

Residents of Columbia

Residents of Canada

Residents of USA (Federal and State Laws)

9. Information that we collect using cookies

10. Do Not Track (DNT)

11. Contact us and information regarding complaints.

12. Modifications to Statement.

1. What personal data we collect and how we collect it.

 

For the purposes of this privacy statement, 'Personal data is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is in possession of EXL.

Depending upon the Site(s)/apps and context, the information shared by you or automatically collected whenever you visit our sites/apps:

Contact Information: Name, phone number, address, city, state, postal/zip code, and email address.

Financial Details & National IDs: Bank account details, PAN card, Aadhar card etc.

Demographic information: Date of birth, gender, occupation, country of origin, educational details, and employer details.

Account/registration Information: If you create user account on our website or use restricted access or password protected portions of the website, then we may collect name, password, email, telephone number, street address, city, state, country, postal code and other information useful to our products and services.

On the ‘Contact Us’ page: EXL uses the contact information you submit to enable us to respond to a general or business inquiry made by you, or on behalf of the company that you represent.

Internet and network activity when you visit our website: We use cookies and web beacons to collect data on how you use our websites, including your IP address, internet domain, browser type, type of operating system you use, domain name of your internet service provider, pages visited, and length of time spent on the site. You can customize your cookie preferences.

Social media widgets: Our Sites and applications may include social media features connected with social media platform such as Facebook, Twitter, Instagram, YouTube, LinkedIn and others. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Our career portal: Our Site may include a link to our Career Section. Any Personal data submitted through that portion of the site, by upload or via e-mail, shall be governed as per this privacy policy.

Information from other sources: Depending on your relationship with us, we may receive information about you from other sources, including but not limited to data vendors, insurance providers, auditors, travel service providers, consulting firms, background check service providers, and social media to ensure the accuracy and completeness of your personal data.

This list will be reviewed atleast once in 12 months and required changes will be made accordingly.

Why We Collect These Information?

Unless otherwise provided in the Policy, we may use personal data collected from the Sites/Apps in various ways including:

In the event we use your personal data for other purposes, not specified above, we will inform you about the specific purposes for processing your personal data and, when required, our basis for doing so at the time we collect the personal data from you to the extent required by law.

For the purposes of clarity, we may also use your personal data in combination with information we obtain from third parties about you for the same purposes described above.

2. Lawful basis for processing personal data.

EXL utilises or processes the personal data it has acquired from you based on any of the below mentioned legal bases:

Consequences of not providing Personal Data

If you choose not to provide your Personal data that is mandatory to process your request, we may not be able to provide the corresponding service.

3. Security.

The Company has implemented technological and operational security processes to protect information from loss, misuse, alteration, or unintentional destruction. While no security measure can guarantee against compromise, the Company regularly reviews and updates its security measures in accordance with industry standards, in an effort to provide appropriate security for all information held by Company.

4. Third Party Links.

Our Sites/Apps may have links to the websites/Apps of other third parties and these third-party websites/Apps may collect personal data about Users for their own purpose, in such cases, our Privacy Policy does not extend to these external websites/Apps of third parties. Please be aware that if you access these links, you will be leaving our Site(s). We encourage users to read the privacy policies of those websites/apps, as we are not responsible for their content, links, or privacy procedures.

5. To whom we share your information with.

We may share the Personal data collected from the Sites/Apps with third parties as outlined in this section.

Affiliates

Our parent business, subsidiaries, joint ventures, group of firms, and affiliated companies. These entities may use this information for the aforementioned purposes.

Business Partner

Legal Authorities

We may disclose your personal data in response to any notification, order, inquiry, demand, request, or other communication from a law enforcement agency that requires or mandates the disclosure of such personal data, or in accordance with applicable laws.

Changes in Corporate Structure

In the event that EXL is involved in a merger, acquisition, reorganisation, or sale of assets, or if it files for bankruptcy, your information may be transferred as part of such transaction. We keep a copy of such information.

We DO NOT use or disclose Information for purposes other than as mentioned in this Policy, except with the consent of user providing such Information or as required by law.

6. International transfers of your information.

In nearly all cases, the above-described data may be collected or processed by, and transferred to, the Company’s facilities in the United States and in other jurisdictions where the Company performs its business activities, such as India, South Africa, Australia, the Philippines, Canada, Colombia, Europe and UK; the data may then be subject to the legal systems of those countries. This may be done through the website’s internet service provider (ISP) or through the use of such tools as google analytics. This information is gathered to improve the quality of our services and our ability to market those products and services to specific individuals and organizations that could benefit from them.

We only transfer personal data to countries that provide an adequate level of protection and/or we ensure that we have appropriate safeguards (such as standard contractual clauses etc.) in place to cover these transfers, as permitted by the applicable data protection legislation.

You may contact us to find out more about the relevant safeguards in place for cross-border transfers (see “Contact information” below).

7. Data storage and retention.

Your personal data processed by EXL are kept in a form which permits your identification for no longer than is necessary for the purposes for which the personal data are processed in line with legal, regulatory, contractual or statutory obligations as applicable. At the expiry of such periods, your personal data will be deleted or archived to comply with legal/contractual retention obligations or in accordance with applicable statutory limitation periods.

8. Data Subject Rights.

You may have certain rights in relation to your personal data pursuant to data protection laws in your jurisdiction. To exercise such rights, please contact here. The rights for certain jurisdictions are explained in further detail below.

Residents of Europe:

In accordance with the GDPR, we will respond to your request within one month upon receipt of your request. Provided we are unable to progress your response, we will contact you. In certain circumstances, we may extend the timeline of our response to 3 months in accordance with applicable law.

Residents of Australia:

We recognize that individuals must have the option to not identify themselves, or to use a pseudonym when liaising with us. We seek to provide this option to the extent possible. However, due to the nature of our business operations, it is impracticable in most cases for us to deal with individuals who have not identified themselves or who use a pseudonym.

As a resident of Australia, you have the following rights:

Residents of the Philippines:

Residents of South Africa:

Residents of Columbia:

Residents of Canada:

Residents of USA (Federal and State Laws):

Virginia-

Colorado-

California-

We do not sell personal data as defined in section 1798.140(t) of the CCPA. We also do not sell the personal data of children under age 16 without affirmative authorization.

How to submit a request.

You may submit a request to exercise your rights through any one of three means:

9. Information that we collect using cookies

Please refer the https://www.exlservice.com/cookie-policy.

10. Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, EXL Company and the Site do not recognize DNT.

11. Contact us and information regarding complaints.

Contact us:

Please contact us with any concerns you may have. You can contact us by writing to us at Privacy@exlservice.com

1855-760-3562

* For California residents only

# For individuals from other geographies

You may also have the right to complain about the use of your personal data to the applicable authority with oversight of applicable data protection laws. The European GDPR, give you the right to lodge a complaint with a supervisory authority, in the Member State where you particularly work, normally live, or where any alleged infringement of data protection laws has occurred. For other data protection laws, where applicable, you can contact the nominated data protection supervisory body in that jurisdiction.

12. Modifications to Statement.

The Company reserves the right to change, modify, or update this statement at any time. We indicate the date of the current statement below, so you know when it was last updated. Continued use of the website after any such revision or modification constitutes your acceptance of the privacy statement as so revised or modified, where permitted by law.

 

Version: 22nd July 2022